- 07 3547 4877
- SALES@NATAN.COM.AU
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Terms and Conditions of Service Application – Internet
To complete this Service Application for NATAN PTY LTD (ABN: 90 647 998 221 ACN: 647 997 221) Broadband Internet Service(s) please view and accept the contract for these Services below:
Please click this link to read the Customer Service Agreement. Capitalised terms used in this Service Application have the same meaning given in the Customer Service Agreement.
You acknowledge and agree as follows:
I agree that I have read, understood and accept the terms and conditions of the Customer Service Agreement, and I am 18 years of age or older.
(If you are 17 years of age or younger, please call NATAN’s Sales Team on 07 3547 4877 and they will talk you through some important things you need to be clear on before you can agree to the terms and conditions of the Customer Service Agreement.)
I agree that I have read, understood and accept the terms and conditions of the Critical Information Summary (CIS). applicable to my Service (or Services) – copies of which are available on www.natan.com.au
I confirm that I have sufficient means, either via regular income or personal savings and I am able to meet the financial commitment of the contract for the Service (or Services) for which I have applied. I agree that if any of my contact information changes then I will promptly notify NATAN PTY LTD of those changes.
I agree that, at any time, prior to the order for my Service being activated by NATAN’s Service Team, I may cancel my request for the Services at no cost. However, if the order for my Service has been activated and I then choose to withdraw this Service Application, then I will be liable for the reasonable costs incurred by NATAN PTY LTD in attempting to provision the Service for me, up to a maximum amount of $150 (per actioned Service).
I agree that if I use a modem or router which is supplied by a third party (i.e. not by NATAN PTY LTD) then NATAN PTY LTD will not know anything about that equipment, NATAN PTY LTD may not be able to provide you with assistance and will not be responsible or liable for any consequences arising from your use of such equipment.
I agree that, in the event that I wish to cancel the Service, I will provide at least 30 days’ notice of that cancellation.
I agree that NATAN PTY LTD collects, stores and discloses personal information in accordance with the NATAN PTY LTD Privacy Policy (a copy of which is available on www.natan.com.au). I agree to comply with the NATAN PTY LTD Privacy Policy.
I agree that if I fail to pay when due any amount, NATAN will be entitled to charge a late payment fee of $15.00 per billing cycle on any outstanding balance to cover administrative and operational costs associated with delayed payments.
1. Debiting Your Account
1.1 By agreeing to a direct debit request, you have authorised NATAN Pty Ltd to deduct any fees or charges payable under your account from your nominated credit card or debit card. In processing such payments, the terms of this Direct Debit Request Services Agreement apply.
1.2 We will process payments in accordance with our Billing Policy, by only debiting your nominated credit or debit card to pay for charges invoiced to you by us. We will not charge a processing fee in connection with your direct debit request, however, any third-party financial institution charges associated with your nominated credit or debit card (such as processing fees, insufficient funds in account or cancelled account fees) will be passed through to you as set out in our Billing Policy.
2. Your Obligations
2.1 It is your responsibility to ensure that you have sufficient cleared funds in your nominated account to meet the required payment on the due date.
2.2 If your direct debit fails:
(a) You may be charged a fee and/or interest by your financial institution;
(b) You may incur fees or charges imposed or incurred by us; and
(c) You must arrange for the debit payment to be made by another method to ensure you do not fall behind in your agreement.
3. Cancellation
3.1 If the direct debit is rejected by your financial institution on two or more occasions, or we believe we may have been provided false information, we may cancel your direct debit request. If this occurs, you are solely responsible for arranging payment of your outstanding invoice.
3.2 You can request cancellation of your direct debit request. We will process cancellations within three business days (noting if you request cancellation within three business days of an invoice due date, the invoiced amount may be deducted where cancellation has not yet been processed).
3.3 You can change or cancel your direct debit request in your customer portal. Where you cancel your direct debit, you must arrange alternative payment of your services.
4. Liability
4.1 Our liability to you for any losses suffered by you because of an act or omission by us in connection with this Agreement is limited to debiting your nominated account correctly and refunding to you any amounts if necessary. Until cancelled, your direct debit request remains in force.
5. Other policies
5.1 If you have any dispute regarding your direct debit request, this will be handled in accordance with the Disputes section of our Billing Policy. If you are experiencing financial difficult, please refer to our Financial Hardship Policy or contact our Customer Service team. All bank and credit card information will be kept private and confidential and handled by us in accordance with our Privacy Policy.
5.2 We will give you at least 15 days’ prior notice in writing of any changes to the terms of this Agreement. The notification will be made by email, on your next billing invoice or by a notice of the change posted on our website.